Frequently Asked Questions
Everything you need to know before your next adventure.
How long does shipping take for My Urban Trail orders?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy for activewear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, base layers must be unopened.
Are your trail running shoes true to size?
Our footwear generally runs true to size. However, for long-distance hiking or trail running, we recommend sizing up by half a size to allow for natural foot swelling.
How should I care for my technical performance gear?
To maintain moisture-wicking properties, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Do you offer a warranty on your outdoor equipment?
Yes, all My Urban Trail equipment comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.